Practically, that principle has consequences. Accounts here are identified by the email
address that bought them and by nothing else. We do not ask for a legal name we have no
operational need to hold, we do not maintain a client list for marketing, and no logo of
yours will ever appear in our material. There is no reference programme to decline.
It reaches as far as the statement. Your card sees FORTIFY 24X7, a security company
with thousands of ordinary business customers, which tells an assistant reconciling the
month exactly nothing about what was purchased or for whom.
Support cases are handled by a desk that works to the account, not to the person. If you
would rather a case be opened by a manager under their own address, that is normal here and
needs no explanation.